Folks – amazingly, I got a reply from Oyster this morning about the email I sent them after my bad day on sundry forms of transport. Due to an ‘operational issue’ I am owed a refund of £9.30, which sounds about right to me.
So -clearly it IS worth complaining. Hurrah.
HOWEVER. Much as I’m told that network rail IS included in the capping system, I’m edgy about it. I’m going to be buying paper tickets more often than not now.