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Thursday, 24 April 2008

Top Tips

I notice that the Government is just about to launch a review into the way that restaurants handle tipping to waiting staff. It ranges from the mildly cross-making Pizza Express keeping 8% for administration charges (to which I say sort-of fair enough) to the boycott-inducing Carluccios who keep all the gratuities to top up the minimum wage - which is frankly disgraceful. In between these companies there are all sorts of versions - some of which, I am sure, actually allow the waiters to keep their tips.

I have long asked in every restaurant I eat in what their policy for tipping is - and usually end up sending the bill back with a request to remove the 'service charge' from the bill, to pay in cash. But even this could be futile.

According to the BBC Website not even paying cash tips helps ensure it goes to the people who have served you and added service charges sometimes go nowhere near the staff at all in some cases. Now there is the system where the tips are shared by the whole kitchen - which is another issue - but even so, some restaurant owners divvy it up and include themselves in the share-out.

So I think it's about time we named and shamed in Greenwich. I'll start.

Greenwich Inc. I got so fed up with the staff telling me that they never saw their tips that I called a manager over one day and asked him to explain. He told me that it went towards a company incentive scheme, whatever that is.

Now excuse me - but I am not here to subsidise Greenwich Inc for trying to bribe their staff to arrive on time, help with the washing up, stay late to sweep the floors etc. I am paying a tip to a particular person who has given me good service. Swiping my money to use for another purpose is not acceptable.

Of course it's more acceptable that making up the already pathetic minimum wage with tips a la Carluccios (yes I am still banging on about him...) but it's still extremely poor.

BUT - and this is a big but. I don't believe that Greenwich Inc are in any way lone villains here. And I want you lot to help me out.

When you go into a restaurant in Greenwich, I want you to ask the staff what happens to your tips - preferably a) those included in the bill as service charges, b) those that you add on as part of your credit card payment if you don't have any cash on you and c) cash tips.

Then report back here. And folks - do sign up to hear updates on the comments. We need to work on this together. To find out which eateries need to be avoided from now on (thank God we don't have a Carluccios - and he seemed such a nice, roly-poly sort of man, too...) those we need to give cash at, those we can safely tip within the service charge or a credit card option - and those lovely restarants/cafes who actually give a damn about their staff. I especially want to know about them. This should be a positive, not a negative thing.

By the way. Legend has it that the word "tip" comes from an acronym "To Insure Promptness." Maybe that's why some of our service is so damn slow...

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12 Comments:

Blogger Franklin said...

I will be quiet after one (last?) stupid question: how do we sign up to get updates on the comments?

I have tried to find out how to do this from blogger's unhelpful help section, but with no luck.

24 April 2008 12:47  
Blogger The Greenwich Phantom said...

When you make a comment, tick the little box just under "Choose an Identity" which says "email follow-up comments to..."

Should do the trick.

24 April 2008 12:50  
Blogger Franklin said...

Doh! Thanks Phantom.

24 April 2008 12:53  
Blogger Dazza said...

Having worked in both front of house and back room roles within the Restaurant trade. (it was in another city so I can't speak for local ones) I feel that I should mention the Kitchen Porters and other sundry staff who you never get to see but do some of the worst jobs for very low wages.
Tips should be shared out in an equal footing for all staff who have made your meal the pleasant experience it was. (I'm taking it that you would only tip if it was good service/meal?)
In my experience we clubbed together (NB staffs idea not management) and shared the tips out at Xmas as a bonus for the year. Believe me the Xmas parties we used to have were legendary!!!!
Rant over...........

24 April 2008 15:39  
Blogger The Greenwich Phantom said...

I think I mentioned that, Dazza. I agree - working in the kitchen sucks - and always has - you only have to read Orwell's "Down and Out in paris and London" to know that.

But some restaurants when divvying up the tips include the restaurant OWNERS in the recipients of the communal tip-jar, which just seems plain wrong to me. They get the profits. Surely they don't need a few coppers from the jar too?

24 April 2008 15:43  
Blogger Dazza said...

Sorry GP....missed that. LOL

I think it is terrible for the Managers to be dipping into the Staff's tips. As you say they have the profits to skim their share from, (at least the Independents do)

Maybe we should set ourselves a wages limit? If they earn above a certain amount they don't qualify for a share of the tips.......hang on this could get complicated....where's an Economist when you need one? LOL

But, I digress. I think it is an excellent idea to name and shame some of the areas worst culprits, who knows it may make them think again and adjust their thinking. What was that flying past my window? 'Oink, flap, oink, flap'

24 April 2008 15:53  
Blogger The Greenwich Phantom said...

I don't want to JUST name and shame. I'd like to know which places look after their staff too. A happy kitchen makes for good food. A contented waiter is less likely to spit in my soup.

24 April 2008 16:02  
Anonymous kirsty said...

something fishy's going on... the homepage is blank. I can't find this page by searching under any of the names mentioned in it - I've brought it up by linking from an RSS feed email. ho hum. Just typing this to see what reaction I get if I try to leave a comment. Probably talking to myself in the ether here...

but if it works, I'll mention a great meal with great service at Windies Cove this evening...

24 April 2008 22:14  
Anonymous kirsty said...

As promised: meal at Windies Cove last night. We used our Times Eat Out for £10 vouchers. You're supposed to book in advance, but popped in on the way home from work on the offchance. The manager was lovely, even though she knew she'd be getting just £20+drinks from us. Waitress helpful, met one of the chefs when I went to the loo, also really happy and friendly. Despite the cheapskate offer, service wasn't automatically added. We paid cash so I forgot to ask about tipping by card, but I did ask where the tips went and the shocked waitress said "all of us, of course! The guys in the kitchen have worked just as hard as me and deserve their share!"

So there you go. Happy staff who obviously get on well. Hope that was what was wanted.

By the way, when is the Phantom going to be reviewing Windies? Or have I missed it? The set dinner deal is £10 for two courses, £13 for 3, set lunch is ridiculously cheap, portions are generous (my tummy hurt...) but there's also an a la carte menu if you want the choice. Local AND not run by Greenwich Inc! (but I would add that it's definitely not a place to go to in a hurry... Caribbean food isn't fast food!)

25 April 2008 20:42  
Anonymous Andrekabu said...

When I waitressed in the States we were paid roughly 1/3 minimum wage, because we were expected to top up our earnings with tips. Most of that 1/3 went to taxes, so we always got paychecks for $0.00. Sharing tips with salaried kitchen employees would have been a bitter pill to swallow.

Obviously, the system is different here in the UK, but my knee-jerk reaction is that servers should keep their tips (sharing only with bussers and bar staff).

25 April 2008 21:32  
Anonymous Anonymous said...

I have a friend who udes to work in Pistachios a few years ago and I was shocked at the time to discover they were paid under minimum wage with tips to top it up. I stopped going there as a result. I wonder if the new Pistachios will be different? It's worth finding out.

01 May 2008 17:24  
Blogger Music-For-Film said...

I often ask the restaurant to recalculate my bill and remove the service charge and they do it.

I make it clear it's a reward for good service, not an additional tax.

03 May 2008 18:18  

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