Computer Engineers
Abi asks:
Despite being vaguely I.T. literate I can't get my wireless router to work in my flat. Is there anyone locally who provides computer help?
The Phantom Replies:
The only one I know of is Greenwich Communication Centre on Trafalgar Road. I only used them once and that was a long time ago, but they were certainly able to help on that occasion. But maybe other people have other suggestions?
Despite being vaguely I.T. literate I can't get my wireless router to work in my flat. Is there anyone locally who provides computer help?
The Phantom Replies:
The only one I know of is Greenwich Communication Centre on Trafalgar Road. I only used them once and that was a long time ago, but they were certainly able to help on that occasion. But maybe other people have other suggestions?
Labels: Ask The Phantom
posted by The Greenwich Phantom at
14:39
7 Comments:
Yes:I totally recommend a friend of mine:
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London
E14 8PX
Map
Tel: 08700 505 124
Email: tarl.sagoo@comp-it-sol.com
Let me know if there is a problem with the contact details.
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Both PC World and Carphone Warehouse have IT emergency services (the TechGuys and GeekSquad) - whether they're any good or not I have no idea.
Alternatively, this sort of problem isn't too hard to eliminate (though maybe not actually diagnose) if you take a logical approach and can substitute new bits where necessary.
I suspect that a new wireless card and router will be considerably less than a single home visit from any commercial service, and of course if you can borrow hardware that's known to be working (ideally from a friend who's happy to help diagnose, on the grounds that talking it all through often leads to a conclusion because you are forced to think about it from a fresh angle) then that's cheaper still.
Some *most* peculiar problems may be resolved by replacing a part you are sure is working properly - happened to me recently.
there's always 999
What about tech support from your ISP? At worst they're likely to rule out what *is* working, leaving you to focus on what *isn't* (unless they're TalkTalk in which case they'll be no good at all). Agree with John above; cost of new good modem router: around £50 (Buffalo WBMR-G125). Cost of getting someone out who isn't a friend: £Considerably more. Also, don't forget that 90% success-rate fix all step: switch it off and switch it back on again.
I think that there's a number of things that you can do before paying money for either an engineer or a new piece of hardware. Learning them will also help you out in the future...
Firstly is the problem that you connect to the router but can't then see the internet?
If you're sure that you can't connect to the router then try moving the computer closer to the router or plugging into it with a network cable.
If the cable doesn't work then it's almost definitely a dead router.
If the cable does work then try getting to the router's configuration web page, the instructions should give it, it's often something like 192.168.1.1.
If you can get to there the things to try are to temporarily turn off all security (but turn it back on once you're done, never leave it off) and if you still can't get on to change the channel that the router uses. The channel is a number between 1 and 11 (or is it 12), if there's lots of other wireless routers around you on the same channel then you will get the sort of problem you seem to be having.
Good luck!
Hello,
I can help you if you want, all the options offered are too much hassle, what you need is a friendly neighbour :-)
I am available tomorrow morning until 12:00, and then Tuesday evening.
I have often used this service - currently advertisng in Westombe News :
Headstart - 8858 2002
Very helpful and friendy guy.
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