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Tuesday, 3 July 2007

Concession stands at the Dome

I went to a concert at the Dome a couple of days ago, and, since I'd gone to the cinema earlier (Screen 11, sat in the stalls - really not bad at all, though they need to sort out the sound - it's got an 'echo' where the speakers don't seem to be aligned) I decided not to go home to eat before the gig.

There were queues outside every single open restaurant, even an hour and a half before the show, so we decided to get some food from the concession stands around the arena. These too, had massive queues, and it didn't take long to work out why.

As you go in at the bottom of the escalators, they search your bag. Fair enough, thought I - must be looking for bombs - and I guess the Dome's quite a target. No - they were searching for food and drink, which they were confiscating and dumping into giant bins so that you HAVE to buy their overpriced stuff. Of course I didn't notice to start with as I hadn't brought any, but a lot of people were pissed off about this - and I don't blame them. Ticket prices are already high, without having to fork out stupid amounts for a tiny bottle of water.

We joined one of the massive queues, but the staff were just totally unable to cope. An hour to go before the show and they'd run out of cheeseburgers and, it seemed, everything else. Ok, we thought, we'll have the veggieburgers (seemingly the only other option.) "Two veggieburgers" shouted the guy to the back where other people looked like they were busy being busy. Ten minutes later, we were still waiting by the stand, with other bemused buyers, while the guy kept shouting back "Two veggieburgers!" and then turning back to us as though we hadn't heard him and saying "just waiting for your veggieburgers..."

During this time they ran out of ice cream. We still had about three quarters of an hour to go.

I gave in and bought a bottle of water at £1.80 for a tiny bottle. And here's a tip, folks. Bring a bottle cap. They confiscate your bottle cap, so that you have to drink it fast before you spill it, then, presumably, buy another one.

Veggieburgers finally in hand, there was nowhere to eat them. I'm not just saying there were no seats - I wasn't expecting seats - but little bar-table things would have been helpful. There was a little shelf around the outside of one of the doors, but not nearly enough for the amount of people. There were people sitting all over the floors, and trying to find anywhere to perch. Some guy got removed when he tried to sit on the (empty) stairs - it was just - well - really uncomfortable.

The veggieburgers were ok - the handful of chips were underdone, but the burger, though soggy, was tasty enough. But a friend of mine who'd gone to the fish and chip place had to take hers back - fried on the outside, frozen on the inside.

All in all, my advice is this. Fill up before you go to the arena, don't bother trying to bring your own provisions, they will only take them away from you, and bring a bottle cap. All in all a disappointing experience.

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18 Comments:

Anonymous Phantom Webmaster said...

That's interesting. I could see some people starting to get worried about potential medical issues if they can't get food/drink in a timely fashion and if they've had anything they might be carrying taken off them.

03 July 2007 08:51  
Blogger Charlton Average said...

We bought some sweets from the stall outside the Arena and took them through security without a problem. I did ask if it would be to take them into the arena though. The guy at the stall did what I can best describe as a double take of what we had before saying "yes" so it does sound like it's not just always a "yes".

I think the bottle cap trick is almost standard at concerts, I've seen it done many times.

I've also been to outdoor shows where they will let you take bottles of water in but take the cap off of you.

Is that what the O2 were doing or were they just taking everything away?

03 July 2007 09:17  
Blogger The Greenwich Phantom said...

My dad tells me that they prevent people taking in bottle caps so that they can't turn the bottles into water bombs - but I would have thought that was a bit rich for a classical concert...

To be honest I didn't see exactly what they were doing as I didn't have any food or drink on me, but the bins were really rather full, mainly of bottles.

03 July 2007 09:51  
Anonymous andrekabu said...

Before someone chips in that this is further evidence of accountants ruining everything, I should say that (as an accountant) this sort of mismanagement fills me with complete disgust.

It has been a running argument between me and Mrs Andrekabu as to whether we should ever go to events at the Dome, given their absurd prices. She doesn't want to rule it out, I'm quite happy to. But how on earth can an entertainment venue seriously believe it can get away with treating its own customers with such cynicism and disdain?

I do wish them luck, though, if they are ever daft enough to try to take the children's snacks away from the missus...

03 July 2007 10:24  
Blogger The Greenwich Phantom said...

Presumably they're not counting on building any kind of loyal following. Most people will only go once in a while, with long enough in between to forget the dodgy treatment and just remember the gig. I've done it myself with other places - gone somewhere and only remembered the actual event, not the poor treatment, difficult journey home, bad sightlines, whatever, only remembering when I arrived for another event a year or so later.

Presumably they also think that if some's forked out five hundred quid for a ticket to see Barbra Streisand an extra twelve or so for a hot dog and a beer is small potatoes...

03 July 2007 10:34  
Blogger Charlton Average said...

I think snacks would be OK. As I said I walked through the bag search queue with a packet of sweets openly in my hand. The person I was with had another pack in her handbag that was searched.

Restrictions on drinks are very normal for gig venues, I don't think we should single the O2 out for that.

I'm off to Wembley soon and the ticket clearly states "You are not permitted to bring any cans, bottles, glass vessels or drink containers into the stadium."

I didn't notice anything odd going in, stopping people taking bottles of drink in is something I wouldn't give a second thought to though.

Safety is the excuse, being able to sell your overpriced drinks inside must be on their minds though.

03 July 2007 11:01  
Anonymous nigel said...

Let's be honest. The o2 has all the atmosphere of an airport food hall, only the food is worse and more expensive and the toilets are harder to find!
It's all a blatant exercise in getting the most money possible from the largest number of people possible in the shortest amount of time possible.
Bring back the Millenium exhibition - by comparison it was excellent value and far more entertaining.

03 July 2007 13:19  
Blogger The Greenwich Phantom said...

No- to be fair the gigs are (or have been so far) good. But I think forewarned is forearmed. A nice plate of beans on toast before you go and a sneaky bottle-cap in your pocket and you're laughing...

03 July 2007 13:35  
Blogger Knit Nurse said...

Watch out phantom, that kind of behaviour (bringing your own bottle top) probably counts as subversive these days. Not to mention the beans on toast...

03 July 2007 16:23  
Blogger The Greenwich Phantom said...

They'll never take me alive...

03 July 2007 16:25  
Blogger Charlton Average said...

I'm with the Phantom on this Nigel. I think the Arena's showing itself to be a pretty good gig venue and I was impressed with the food at the one restaurant I have eaten in.

Yes in the end for them it is no doubt all about the profit. However compared to it's competition, something like the revamped Wembley Arena, I think it stands up very well indeed.

That said I've not tried the cinema yet....

03 July 2007 16:40  
Blogger The Greenwich Phantom said...

Just be warned about the balcony seats in the cinema - some of them have APALLING sightlines, with hand railings and the edge of the balcony itself getting in the way. Downstairs there's plenty of leg room and better sightlines but it can be a bit of a bunfight trying to get a decent seat as there's no designated seating. Also, when you come to buy tickets, you have to buy them at the concession stalls. Everyone seems to go to the back set where the hamburgers are, but they also sell tickets at the Ben & Jerrys stand and far fewer people seem to queue there.

I think they need to sort out the sound a little and the focus was ever so slightly soft at times, but these are quibbles. It's a good, big screen, and while it's not going to replace the Picturehouse in my affections, it may tempt me into a dalliance occasionally for the odd blockbuster...

03 July 2007 17:01  
Anonymous Nigel said...

I guess I just don't like stadium gigs [last one was Prince at wembley arena on the lovesexy tour!]. I wonder what the Indigo venue will be like?
I think I'll stick to the nearby Odeon [ex Filmworks] for the cinema too - I have no problem bringing my own refreshments there. Or the excellent Picture House, of course!

03 July 2007 18:05  
Blogger Charlton Average said...

It's when going in to the Arena that there's the restrictions on drinks.

I doubt very much if they're placing any restrictions on what you take into the cinema. Does anyone know for sure?

04 July 2007 10:07  
Blogger The Greenwich Phantom said...

No one was intrested in what I was taking into the sinema. In fact they didn't seem very interested in whether I even had a ticket, but I wouldn't get excited about that one...

04 July 2007 10:17  
Blogger The Greenwich Phantom said...

Ooops nice spelling... A bit of a freudian slip there. Sorry - you will of course, have realised that I meant cinema.

04 July 2007 10:22  
Anonymous Marilyn said...

We went to the Andrea Bocelli concert last Saturday and didnt find any problems at all. It might have been that our seats were on the far side of the arena. We walked through the crowds near the entrace and were worried that we would never get a drink. Nevertheless the further round we went the less people there were. We got drinks with no trouble at all, we were also impressed by the number of ladies loos. I enjoyed it and will go back.

04 July 2007 11:04  
Anonymous Greenwich Mutiny said...

MY neighbours went to the Andrea Botcelli(?) concert and they're are seasoned complainers :-) They thoroughly enjoyed their experience.
I'm yet to brave the place - I'm more of a small and intimate venue....

04 July 2007 21:34  

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